FAQs

FAQs

Do you have a contact for customer service?

Yes, you can contact us here, support@jaayqueencosmetics.com

Do you accept returns? 

Unfortunately, due to sanitary purposes, we do not accept returns. If an item arrives damaged, please contact us as soon as the item arrives. We will only consider replacing, or providing a refund,  if we are contacted within 3 days of receiving your package and item is still in its original brand new packaging.

 

How do I apply my mink lashes?

  1. Trim lashes as needed to fit your eye shape
  2. Apply a small amount of our adhesive lash glue along the cotton lash band, adding extra glue to each end. 
  3. Let adhesive rest for 20-30 seconds or until tacky before applying directly to your lash line.
  4. Look downwards at a mirror, and carefully position the lashes at the base of your natural lash line, pushing it down as close as possible, remember to use our lash applicator for an easy and smooth application.

 

How do I remove my mink lashes?

Using a cotton swab, dab some oil-free makeup remover along the band of the false lashes, and wait a few seconds for the glue to start dissolving. Then, gently peel away lashes from the inner corner of each eye. To remove any excess adhesive remaining on the lash band, dab a cotton swab in oil-free makeup remover and gently rub off any remaining glue.


Are mink lashes reusable?

Yes, you can use your lashes up to 25 times with proper care.


How do I care for my mink lashes? 

After every use be sure to gently remove any excess glue from the lash band by taking a Q-Tip dipped in "alcohol free" makeup remover and gently run it along the lash band until the glue loosens and gently comb the lashes with the free spoolie provided.



What is included with my lash order?

All lashes orders come with a free spoolie, other accessories must be purchased separately, or may be free upon promotions.


What carrier do you use for shipping?

We mainly use USPS.


Do you offer express shipping?

Express shipping is available for an additional cost.


Is shipping free?

All orders over $35 have free shipping.


How can I apply to your PR list?


Shoot us an email at support@jaayqueencosmetics, make sure the subject reads “PR Info”


What are the minimum PR requirements? 

Candidates must be over 18 years of age, have a minimum following of 2.5k, and have public social accounts.

You can still apply, regardless of the followers you may have. Content quality, your dedication to your followers, and follower engagement matter to us most.